The Power of Effective Data-Sharing in 3PL's.
"Faulty hand-offs of data anywhere in the RFP process may contribute to customer satisfaction issues as well as a number of related consequences that may affect overall shipper-3PL relationships.
The majority of shippers (61%)and 3PLs (54%) said issues with data sharing between the two parties contributed to customer satisfaction issues. Other consequences include late payments, not renewing a contract and negative word of mouth."
Read the full article to learn how improvement in practices relating to people, processes and technologies can drive operational excellence at different areas in logistics.